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Shipping & Delivery Information

We ship products from our New Jersey warehouse and from a network of more than 62 trusted suppliers with approximately 90 warehouses across the United States - increasing the likelihood your order ships from a location close to you. We ship within the continental U.S. only. Delivery times, carriers, and shipping costs may vary depending on the product, vendor, and destination.

✓ Free Shipping on all products from our own warehouse (Plexon, Plastic Prince, and other proprietary brands). Shipping cost for all other products is displayed at checkout.

Ships with: FedEx UPS USPS Amazon Shipping

How Shipping Works

Here is a simple overview of the shipping process after an order is placed.

Order placed
Order Placed

Your order is received and reviewed.

Processing
Processing

We prepare the order or send it to the supplier.

Tracking sent
Tracking Sent

You will receive tracking information as soon as your order ships.

Delivered
Delivered

Your package arrives based on carrier transit time.

Our Brands

Plexon
Plastic Prince
FORGE
PlexTool
DORLOK
MARKSON
PlexWare
PlexGlove
 

This section applies to products shipped directly from our New Jersey warehouse - primarily Plexon and Plastic Prince items, along with our other proprietary brands.

Warehouse & Processing

Warehouse location New Jersey
Order cutoff time 2:00 PM Eastern Time - orders placed before this time ship same day
Processing time 0–1 business day
Weekend & holiday shipping Orders are processed and shipped on business days only (Monday–Friday, excluding federal holidays)

Delivery & Shipping

Typical delivery time 1–5 business days depending on destination
Carriers USPS, UPS, FedEx, Amazon Shipping. Local deliveries may be made by our own drivers.
Carrier selection Determined by best available rate and delivery time. It is not possible to request a specific carrier.
Expedited shipping Available upon request (Next Day, 2-Day). Contact us for availability and pricing.
Geographic restrictions Continental U.S. only. We do not ship to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO/FPO addresses.

Shipping Cost & Tracking

Shipping cost Free on all products shipped from our warehouse
Additional charges None
Tracking number Provided as soon as your order ships

Damage & Lost Shipments

Reporting deadline Within 3 business days after delivery. Please do not discard the original packaging.
What to do Contact us and provide photos of the damage. We will file a claim with the carrier and arrange a reshipment or refund.
Lost packages If tracking shows no updates for 10 or more business days, please contact us. We will investigate with the carrier and arrange a reshipment or full refund.

Other Brands

This section covers products from our wider catalog, fulfilled through a network of over 62 trusted suppliers with approximately 90 warehouses across the United States. Because our suppliers are distributed nationwide, there is a strong likelihood your order will ship from a location close to you.

Processing & Delivery

Typical processing time 1–2 business days
Maximum processing time 3–4 business days
Typical delivery time Most orders arrive within 3–6 business days
Maximum delivery time Up to 2 weeks for freight (LTL) shipments
Supplier locations All suppliers are located within the United States. International shipping is not available.

Carriers, Tracking & Freight

Carriers Determined by the supplier. May include UPS, FedEx, USPS, and other regional carriers.
Tracking number Provided within 1–3 business days after order placement. All suppliers provide tracking.
Freight (LTL) items Heavy or oversized items may ship via LTL freight carrier
Freight delivery type Curbside delivery only - the driver brings the item to your curb or driveway. Inside delivery and assembly are not included.
Signature required Yes, for freight shipments. Not required for standard small-parcel deliveries.
Inspection tip Carefully inspect all items before signing for any freight delivery. If damage is visible, note it on the delivery receipt and contact us immediately.

Shipping Cost

Free shipping Available on select items - shown on the product page
Other shipping options Shipping cost is calculated and displayed at checkout. Options may include Free Shipping, Flat Rate, or Freight depending on the item and supplier.

Out-of-Stock Policy

If an item is unavailable We will email you as soon as possible with available options
Your options
  • Wait for restock - we will provide an estimated restock date when available
  • Cancel the order for a full refund

Damage & Lost Shipments

Reporting deadline Within 3 business days after delivery. Claims may be accepted up to 10 days in some cases - contact us if you have concerns.
Who handles the claim We coordinate with the supplier and carrier on your behalf. The vendor will provide return instructions or issue a credit.
Lost packages If your order has not arrived within the expected timeframe, please contact us. We will work with the supplier and carrier to resolve the issue.

Important Notes

  • Business days are Monday–Friday, excluding federal holidays. Orders placed on weekends or holidays are processed the next business day.
  • Split shipments: If your order contains items from multiple sources, they may arrive in separate packages with individual tracking numbers. This is normal and does not indicate a problem with your order.
  • Refused deliveries: Refusing a delivery without prior authorization may result in additional return shipping fees.
  • Delivery area: We ship to the continental U.S. only. We do not deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO/FPO addresses.
  • Delivery times may be affected by weather, carrier delays, or other circumstances outside our control. We do not guarantee specific delivery dates.

Please also review our Return Policy and Terms & Conditions. Have a question? Contact us - we are happy to help.

Frequently Asked Questions

Quick answers to the most common shipping questions. Contact us if you need more help.

When will I get my tracking number?
Our Brands: You will receive an email with your tracking number as soon as your order ships.
Other Brands: Tracking is typically provided within 1–3 business days after your order is placed. If you have not received it after 3 business days, please contact us.
Can I choose my carrier?
No. The carrier is selected based on the best available rate and delivery time. For our own products, we use USPS, UPS, FedEx, and Amazon Shipping. For other products, the carrier is determined by the supplier.
Do you offer free shipping?
Yes - free shipping applies to all products from our own warehouse (Plexon, Plastic Prince, and other proprietary brands). For other products, shipping options and costs are displayed at checkout and may include Free Shipping, Flat Rate, or Freight.
What if my order arrives damaged?
Contact us within 3 business days of delivery and provide photos of the damage. Please keep the original packaging. We will file a claim with the carrier or supplier and arrange a reshipment or refund. See our Return Policy for full details.
Do you ship to Alaska, Hawaii, or Puerto Rico?
No. We ship to the continental United States only. Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories is not available.
Do you ship to P.O. Boxes or APO/FPO addresses?
No. A physical street address is required for all orders. We are unable to deliver to P.O. Boxes or military (APO/FPO) addresses.
What if my package is lost or never arrived?
If tracking shows no updates for 10 or more business days, please contact us. We will open an investigation with the carrier and arrange a reshipment or full refund.
What happens if an item is out of stock after I order?
We will email you as soon as possible with your options: wait for the item to be restocked (we will provide an estimated date if available) or cancel for a full refund.
Can my order arrive in multiple packages?
Yes. If your order contains items from multiple sources or warehouses, they may arrive in separate packages with individual tracking numbers. This is normal and does not affect your complete order delivery.
What is freight (LTL) delivery and what should I expect?
LTL (Less-Than-Truckload) freight is used for heavy or oversized items. Freight deliveries are curbside only - the driver brings the item to your curb or driveway but does not carry it inside. Inside delivery and assembly are not included. A signature is required upon delivery. Please inspect all items for visible damage before signing the delivery receipt. If damage is present, note it on the receipt and contact us immediately.